About.

AI and agent work

• Built a multi-agent platform for property management on AWS Bedrock AgentCore, orchestrated with LangGraph, to help residents through lease renewals across chat, SMS, and voice.
• Shipped a renewals sub-agent that answers questions on rent and charges, compares multiple offers, and lets residents accept their preferred one, plus a maintenance sub-agent that auto-generates work orders and escalates to property managers when needed.
• Connected the agents to the legacy PHP backend and database through an MCP server, with guardrails and deterministic harnesses for Entrata's dense domain SOPs.
• Owned SLA observability and drift detection with LangFuse and New Relic, and built an AWS Glue ETL pipeline that turns agent activity into client-facing effort-savings reports.
• Ran the stack on GPT-4.5 via a LiteLLM proxy, with continuous prompt layering, prompt optimisation, and MCP tool optimisation.

Delivery and architecture

• Led React adoption for key projects, cutting client-reported issues by 30%.
• Built an Amplitude SDK for local feature-flag evaluation that cut API overhead by 90% (10 calls to 1), brought decision latency under a millisecond, and scaled across multiple teams. Shipped with 100% test coverage and zero breaking changes.
• Contributed to organisational and open-source projects, including third-party adapters and performance optimisations.

Tooling and automation

• Built custom monitoring with New Relic, Papertrail, and Slack, improving incident response times by 25%.
• Automated charge-posting monitoring, saving 30 mins daily (~150 hours/year).
• Created GitHub Actions for automated workflows, increasing code review efficiency by 40% across 5 teams.
• Worked with Backslash and Cycode to bring static code analysis into our review process.
• Raised code quality through better testing habits and tighter review practices.

Mentorship and learning

• Mentored 5+ new team members, which helped lift team productivity by 25%.
• Ran training on emerging technologies and became the go-to person for new tech questions.
• Trained 25+ new joiners and multiple teams on AI prompting basics.

Debugging and reliability

• Implemented feature flag management for controlled rollouts and A/B testing.
• Used New Relic, CloudWatch, and XDebug to track down production issues and cut downtime.

Project and team leadership

• Managed critical projects with 95% on-time delivery across cross-functional teams.
• Kept quality high through active code reviews and clear design standards.
• Led migration from legacy systems to a modern service-based architecture.
• Led trigger remediation to retire complex DB functions and move them into scalable, testable, domain-shaped app-layer services without changing behaviour.